Overall Summary on Existing Customer Service at Morrisons plc :: Business Management Studies

Generally speaking Summary on Existing Customer Service at Morrisons plc In the wake of breaking down the outcomes I have gotten from the poll, I have inferred that most of the open that shopped at Morrisons felt that the client assistance generally speaking is excellent. Morrisons clients feel that the client assistance is commonly acceptable since they are offered a great deal of help from staff and furthermore are offered guidance whenever mentioned by the client. There are loads of offices intended to make a visit to Morrisons as advantageous and agreeable as feasible for the overall population. This is one of the foundations for the client assistance being appraised as generally excellent by the current clients I have overviewed. Morrisons have expanded opening times, including Sunday exchanging. This is so clients have greater adaptability on the time they like to shop. This is useful for the clients who work or study since they will in general be free at night to shop. The stopping offices for the clients at the Mayo Avenue Morrisons store, has a broad free vehicle leaving zone. This incorporates spaces for guardians with youngsters and furthermore drivers who have inabilities. At Morrisons there are Cash-Point machines for most significant banks. This incorporates HSBC bank and Lloyds TSB. This is with the goal that clients can pull back cash at the store and don't have to venture out to the bank so that they can pull back cash from their financial balance. There are reusing offices including glass, can, container, paper and material banks. This urges clients to reuse. Additionally clients do not need to head out to different banks in Bradford to reuse. Morrisons have their own gas station where petroleum, diesel, free of charge tire siphons are accessible and furthermore confectionary and papers are marked down inside the petroleum siphon store. The tire siphons empower clients to check the weight of their vehicle tires and can likewise siphon the tires if essential. The Morrisons petroleum siphon is open long hours with the goal that clients can use the siphon during the period they shop at Morrisons in the late night. At Morrisons, there are client bistros offering snacks and hot suppers newly arranged in-store for the duration of the day. This is useful for the clients with a bustling calendar and furthermore the individuals who don't care to cook. For the guardians and the infants there are child changing rooms with offices. There are nappy gadgets and furthermore a machine where you can buy nappies from the candy machine. For all clients there are latrine offices where there are cleanser gadgets. For the unique needs clients there are crippled latrines that are uniquely planned for the clients with inabilities.

Owens Corning Case :: essays research papers

Owens Corning Case 1.     Data Provisioning OCF conceptualizes the chief IS creation exercises that produce an incentive for the organization as exchange handling, information provisioning, and data conveyance. Information provisioning deals with the stock of information and data, utilizing social database the executives frameworks and an information word reference and information list. Exchange handling stores just the present information important to give the status of current activities. Information provisioning gets, stores, and deals with all approved exchange information from exchange handling. It additionally gives information back to exchange handling and data to-data conveyance when mentioned. Information word reference and information inventory keep method of what information exists, where it is put away, what it means, and who has position to get to it. That encourages information provisioning to secure the information and to give access to information and data to the individuals who need it. Information provisioning stores the hierarchical structure guidelines in tables in its database, so these guidelines can be changed with no troubles when the board chooses to adjust the association. OCF made two social databases to help information provisioning â€one to help exchange handling and another to help data conveyance. They utilized for exchange preparing innovation IBM’s DB2 running on the centralized server, intended to process high exchange volumes quick. For the data conveyance innovation they utilized a TERADATA database machine - a mix of equipment and programming that is streamlined for responding to data questions. 2.     Data distribution center The information distribution center is a piece of the information provisioning capacity. It could be depicted as a major vault. Information distribution center must give interfaces that acknowledge exchange information from various sorts of exchange preparing frameworks and move them into the stockroom condition. During this procedure that information are tried and approved to guarantee that solitary top notch information are acknowledged. On the yield side of the information distribution center, there must be interfaces that permit a client to request information from the gadgets (PCs or terminals) that he normally use. The data in the stockroom must be organized, with the goal that clients can without much of a stretch get answers to their inquiries. OCF fabricated information distribution center in 1987. They had chosen a blend of IBM’s DB2 social DBMS, SQL inquiry language, and TERADATA database machine to help the information distribution center. Barely any months after the fact they assembled an information stockroom for the Residential and Commercial Insulation Products division that contained item information, deals information, and client information. After some time they bought a bigger TERADATA machine and related programming, which empowered them to extend this information distribution center to serve the other OCF divisions.

14 Sound Similes Evaluating Figurative Comparisons

14 Sound Similes Evaluating Figurative Comparisons Recorded as a hard copy that is jumbled with clichã ©s, uproarious clamors typically stable like thunder, while sweet voices are compared to nectar, blessed messengers, or ringers. In any case, recorded as a hard copy that is new and brave, new correlations may now and again shock, amuse, or edify us. This doesnt imply that every single unique likeness are powerful. An unrealistic examination may strike a few perusers as more diverting than uncovering, more baffling than engaging. Eventually, obviously, how we react to a saying is to a great extent a matter of taste. Drawn from ongoing works of fiction and verifiable, these 14 comparisons about sounds should assist you with deciding your preference for allegorical language. Peruse every entry resoundingly, and afterward distinguish the analogies that you believe are especially imaginative, smart, or funny. Conversely, which ones leave you exhausted, irritated, or confounded? Be set up to contrast your reactions and those of your companions or cohorts. 14 Sound Similes to Discoverâ Welshmen SingingWelshmen like Mr. Davis put incredible confidence in Welsh singing, yet to my Irish ears it seems like men bouncing off seats into a bath brimming with frogs.(P.J. ORourke, The Welsh National Combined Mud Wrestling and Spelling Bee Championship. Age and Guile, Beat Youth, Innocence, and a Bad Haircut. Atlantic Monthly Press, 1995)Branches Scratching Against a WindowThe planks of flooring squeaked in the room where Rain used to be, and the parts of the cherry tree in the front yard close to Edgar Allan Poes grave influenced in the breeze. They scratched against the glass with a delicate tap, tap, tap. It seemed like a reptiles paws. At that point it seemed like a snakes tongue. At that point it seemed like five powerless fingers rapping on the windowpane, the equivalent delicate fingers that used to brush and plait Alices hair.(Lisa Dierbeck, One Pill Makes You Smaller. Farrar, Straus and Giroux, 2003)The Winner of the Eurovision Song ContestNobody realizes what Edward II seemed like when he sang, however now the entire world comprehends what Conchita seems like. She, or he, seems like approaching ordnance. One hundred and eighty million individuals in 45 nations were passed up the turmoil exuding from a young lady professing to be Russell Brand, or maybe it was Russell Brand claiming to be a youthful woman.(Clive James, Conchitas Voice Sounded Like Incoming Artillery. The Telegraph, May 17, 2014) A SneezeWithout cautioning, Lionel gave one of his tight little sniffles: it seemed like a slug terminated through a silencer.(Martin Amis, Lionel Asbo: State of England. Alfred A. Knopf, 2012)A BoyFor all his unpleasantness and pomposity, the kid was changed when he was within the sight of young ladies. He talked in a voice as delicate as the luxurious fibers that buoy out of a cocoon.(Carol Field, Mangoes and Quince. Bloomsbury, 2001)The Invisible NoiseDuring different meetings, Ive enlightened her concerning the commotion. The undetectable commotion that no one but I can hear-a clamor that seems like the murmuring of a million broken voices saying nothing at all or the murmur of the breeze through an open vehicle window at seventy miles for every hour. I can even observe the clamor now and again. It hovers above individuals like an away from with sparkles of power in its wings-drifting perilously over their heads before diving down.(Brian James, Life Is But a Dream. Feiwel Friends , 2012)Hoofbeats, Sabers, and ShotsThe road was bursting at the seams with them, empty peered toward and anonymous on the back of coal-dark ponies, their muted hoofbeats seeming like fast shots miles away. Just these sounds were directly here and I was amidst them. Sabers whistled. When I heard a commotion like a cooks blade striking half-bubbled meat, a disgusting sound. At that point there were genuine shots, hard and sharp, as negative hacks, and metal-dark smoke that blended with the white fume breathed out by the horses.(Loren D. Estleman, Murdocks Law, 1982) Weave DylanEveryone who heard it-even the individuals who said that Dylan seemed like a canine with his leg caught in spiked metal knew Bob Dylan was a phenomenon.(Lewis Macadams, Birth Of The Cool. The Free Press, 2001)Leonard CohenIt is a penitents voice, a rabbinical voice, a covering of unleavened vocal toastspread with smoke and rebellious mind. He has a voice like a floor covering in an old inn, similar to an awful tingle on the hunchback of love.(Tom Robbins, Leonard Cohen. Wild Ducks Flying Backward. Little, 2005)The Reverberations of Train HornsWhen the train horns sounded and afterward hushed up, there were unadulterated resonations all over the waterway that seemed like a culled harp string or a piano note supported by holding down a pedal.(Mark Knudsen, Old Man River and Me: One Mans Journey Down the Mighty Mississippi. Thomas Nelson, 1999)Cello MusicIt isnt music Louise has ever heard previously. It seems like a bedtime song, and afterward it seems like a pack of wolves, and afterward it seems like a slaughterhouse, and afterward it seems like an inn room and a wedded man saying I love you and the shower is running simultaneously. It makes her teeth throb and her heart rattle.(Kelly Link, Louises Ghost. Poes Children: The New Horror, ed. by Peter Straub. Doubleday, 2008) Lyle FilbenderI took a full breath and began to talk. I cannot recall half of what I stated, however I do realize that I was at any rate a million times more motivating than Lyle Filbender. He seemed like a flawed robot needing a battery change and must be censured twice for calling the Missions customers bums.(Maureen Fergus, Exploits of a Reluctant (yet Extremely Goodlooking) Hero. Children Can Press, 2007)A Voice on the PhoneCarl went after the telephone, his gut fixing. Indeed, even before he heard the voice on the opposite end, he suspected-no, knew-it would be him. You did genuine well, the voice stated, a voice like dry leaves stirring down a sidewalk.(J. Michael Straczynski, We Killed Them in the Ratings. Victory in Little Man Flats, ed. by Billie Sue Mosiman and Martin Greenberg. Rutledge Hill, 1998)Chains at the ForgeRails suspended overhead, from which dark chains hung like wilderness vines that clacked through their squares, making a tooth-shaking clamor, a commotion like the chattering of a thousand jawbones in a thousand skulls.(John Griesemer, Signal and Noise. Hutchinson, 2004)

Alcohol Abuse in Underage Persons Essay - 825 Words

Alcohol Abuse in Underage Persons (Essay Sample) Content: Name of StudentName of ProfessorCourseDate of SubmissionAlcohol Abuse in Underage PersonsIntroductionThe legal age of drinking varies in various countries with 21 years and 18 years being the upper limits (CDC, 2014). Underage drinking, therefore, refers to people below that age, gaining access to alcohol and engaging in the habit. Alcohol abuse in children and teenagers is a major problem in the society with an approximated total of 11% in the United States only (CDC, 2014). Substance abuse is as a result of behavioral changes that even involve changes in brain physiology to cause addiction. Alcohol abuse among underage persons has been associated with serious injuries, liver diseases, and even fatalities. In a study by the CDC (2014), in 2010 reported alcohol related injuries in underage persons were approximated at 189, 000. Identifying causes and risk factors Is a major step towards preventing alcohol abuse in underage persons. Drinking in underage persons has hea lth implications, social, and economic impacts and therefore, measures should be establish to stop to the habit.Causes and Risk Factors that predispose underage persons to abuse alcoholEnvironmental causesThe environmental factors play a role in creating conditions that increase the risk of underage persons engaging in alcohol. One of the predisposing factors is ease of accessibility. Reports by CDC (2014), show that alcohol is one of the most commonly abused drugs in children and adults with 39% having taken some alcohol, 22 % engaging in binge drinking, and 8% operating motor cars under the influence. Ease in accessibility increases the exposure of the children to alcohol, which in turn increase the risk of alcohol abuse. Ease in accessibility is due to slacking policy when it comes to age restrictions when selling alcoholic beverages to people. Parents and adults in the house also contribute to alcohol abuse in children and teenagers by exposing them to the behavior and by leavi ng drinks in the open. Social FactorsThe social surroundings and social habits influence the risk of underage persons engaging in alcohol abuse. For example, children growing up in urban areas where alcohol taking is a widely practiced social practice will most likely engage in alcohol taking. The peer that a child adopts also contributes to behavioral changes. The risk factors of taking alcohol are increased in a child who keeps friends who abuse alcohol. They engage in alcohol abuse as they want to fit with their friends. Social media tools also play a major role in causing underage drinking (CDC, 2014). Children have unlimited and unrestricted access to social media which can change their lives. Children and teenagers tend to emulate the people they idolize and they even adopt the habits they observe. An example is idolizing musicians and other celebrity figures who engage in alcohol abuse. Advertisements on alcoholic beverages are also appealing to the young people and this ser ves to draw them to alcohol taking habits. Stress FactorsStress factors affect the emotional states of children and teenagers increasing their risk of engaging in alcohol abuse. Maltreatment at home has been shown to be a major contributing factor to underage drinking. Youths also engage in alcohol abuse to enhance their performance and gain confidence. Economic stress factors also play a role in predisposing children to alcohol abuse behaviors (CDC, 2014). Stress factors play a role in enhancing the risks of children engaging in alcohol abuse.Impacts of Alcohol Abuse in Underage PersonsAddiction is the biggest problem that is encountered by children engaging in alcohol abuse (CDC, 2014). Addiction leads to chronic use of alcohol, even well into their adulthood. Chronic use of alcohol is responsible for observed physical health and mental health deterioration incidences. Health problems encountered include associated liver diseases and increased risk of gout (CDC, 2014). Chronic i ntake of alcohol abuse affects the brain development of children, affecting their logic capabilities. Therefore, the affected children will engage in risky behaviors that further endanger their lives.SolutionsAlcohol abuse in children is a major problem in the society that begs for immediate attention (CDC, 2014). Efforts to curb the habit include enacting policies and increasing prices of alcoholic beverages. Raising the awareness is the community serves to educate people about the negative effect of taking alcohol. Community centered efforts play a role in preventing alcohol abuse in young people. This is through combined supervision and limiting access of alcohol to the children. Building of low cost rehabilitating centers to treat children and other individuals will help lower the incidences of alcohol addiction. ConclusionAlcohol abuse in young children and teenagers is on the increase. Chronic abuse of alcohol enhances the risks of forming addiction and dependence. Alcohol abu se poses health and mental problems to the users. Therefore, alcohol abuse in children has led to the rise of alcohol related diseases in young people and even fatalities. The society also suffers from decreased productivity due to evolving behavioral changes such as addiction and high crime rates. Prevention of alcohol abuse among children is paramount to maintaining a sustainable society. Measures undertaken include raising alcohol prices, enacting policies, and building of rehabilitation centers.Works CitedCenters for Disease Control and Prevention (CDC). Alcohol and Public Health- Fact Sheet. Atlanta, 2014. HYPERLINK "/alcohol/fact-sheets/underage-drinking.htm"/alcohol/fact-sheets/underage-drinking.htm List of References to be usedCenters for Disease Control and Prevention (CDC). Alcohol and Public Health- Fact Sheet. Atlanta, 2014. HYPERLINK "/alcohol/fact-sheets/underage-drinking.htm"/alcohol/fact-sheets/underage-drinking.htmFagan, Abigail A., J. David Hawkins, and Richa rd F. Catalano. "Engaging communities to prevent underage drinking." Alcohol Research Health 34.2 (2011): 167.Fischer, Peter, et al. "The effects of risk-glorifying media exposure on risk-positive cognitions, emotions, and behaviors:...

IBM’s artificially intelligent computer system Watson made...

IBM’s artificially intelligent computer system Watson made international news when it was able to defeat Jeopardy champions Brad Runner and Ken Jennings in February 2011. The game show is known for its tricky questions and nuances, and this presented a unique opportunity for IBM researchers to demonstrate the state of the art in computing technology. Though a computer winning a television game show hardly seems like an event for the history books, it was a monumental achievement in the field of artificial intelligence (AI). IBM touts the main features of Watson to be its ability to understand natural language, its hypothesis generation process, and its dynamic learning capacity. It was with these capabilities that Watson was able to be†¦show more content†¦The technological requirements for achieving AI at the level of the human mind may be on the near horizon; they may also have already been surpassed. But AI is certainly more than a novelty – research in AI is not just for the sake of creating human -like automatons. There are many potential applications of AI that could revolutionize how human beings interact with computers. So much of how people live their lives has changed since the commercialization of the computer. Every man, woman, and child seems to have a smart phone these days, and there isnt a job out there that doesnt require some proficiency in computer use. Imagine then, the impact of AI on society and the economic landscape. Not only would computers process data extremely fast, but they would possess the same intelligence as human beings. One application in particular is poised to have an enormous effect on one of the biggest industries in the United States and abroad: health care. The same technology that Watson used to win Jeopardy can be used to process all kinds of unstructured information. Medical diagnostics are based on research, records, and personal e xperience. AI could be used to scan through this information with incredible speed and accuracy, resulting in well-founded diagnoses without ever entering the doctors office. This is just one of the ways that AI may change how things are done in the modern world. But how close are we?Show MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read MoreCase Study148348 Words   |  594 Pagesin this publication to be reproduced for OHP transparencies and student handouts, without express permission of the Publishers, for educational purposes only. In all other cases, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers or a licence permitting restricted copying in the United Kingdom issued by the

Customer Complaints At The Hospitality Industry - 1855 Words

Abstract This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed. By examining the use of the ‘LEARN Model’ to settle guest complaints by using the 5 elements of Listening, Empathy, Apology, Reaction and Notification. Themes explored include the value of complaining, customer satisfaction, widespread industry complaints, and tools and methods of resolution. Conclusions are presented as to the value of the discussed techniques and procedures in†¦show more content†¦Barlow and Mà ¸ller claim that complaints are not problems to be avoided but gifts to be welcomed. They also write that complaints are important for several reasons, including: †¢ You don’t know how to improve your product or service if you don’t know what’s wrong. †¢ Customer complaints can give you ideas for new products and services. †¢ Complaints give you valuable information about what’s important to people and what they’re willing to spend money on. †¢ Complaints also tell you that the customer still wants to do business with you —Most customers don’t complain — they just take their business elsewhere, because they’ve given up hope of getting what they need from you. Complaining as a Process: Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer s evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation. Impact of Customer Complaints: General knowledge is that customers are more perceptive to losses than gains which means that worse-than-expected service is more damaging than better-than-expected service is beneficial (Rust et al. 1999). As asserted byShow MoreRelatedThe Impact Of Contingent Compensation On Employee Performance Essay1251 Words   |  6 PagesThe effect of contingent compensation on employee performance in hospitality industry Introduction Compensation is regarded as one of the most persistently motivating ways to incentive employees (Torres Adler, 2012). So, it is important for a company to choose a reasonable compensation system which can not only increase the revenue but also can motivate the employees to do the better job (Johnson, Friend Agrawal, 2016). Many companies will consider carefully about designing the compensationRead MoreHospitality Industry And Its Lack Of Research On Crm Applications1434 Words   |  6 Pagesand leisure; 25%-off to Wild Wadi Waterpak; club executive lounge access and Burj Al Arab Jumeirah access (Jumeirah, 2015). According to Mohammed and Rashid (2012), hospitality industry are still marked to have lack of research on CRM applications. Hence, hospitality industry are slow in adapting the CRM implementation. However, industry leader such as Burj Al Arab already adopting them very well. One of the initiatives that they implement is using the Dynamic CRM 4.0 by Microsoft Consulting ServiceRead MoreThe Relationship Between Hospitality and Tourism Essay1647 Words   |  7 Pages1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. 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Hess free essay sample

# 8217 ; Law Essay, Research Paper Hess # 8217 ; Law: Work to be done: Find enthalpy alteration by mensurating temperature alteration of a reaction. Chemicals and setup: Thermometer Scale Isolator NaOH, solid NaOH, 0.50M solution Acetic acid, 0.50M and 0.25M Lab: Reaction 1 ) The temperature of 200ml H2O that I poured into the isolator was 23.0 # 186 ; C. To that I added 1.97g solid NaOH and allow the reaction take topographic point. After a piece I measured the temperature to 24.9 # 186 ; C # 224 ; rT = 1.9 # 186 ; C. The figure of mole NaOH is 1.97 / 40 = 0.049 mol. Reaction 2 ) In this experiment I used 100ml 0.50M acetic acid, and to that I added 100ml 0.50M liquid NaOH. The temperature of the acetic acid was 23 # 186 ; C and the temperature of the NaOH was 22 # 186 ; C. So the norm, and the figure I use will be 22.5 # 186 ; C. After the reaction the temperature of the solution was 25 # 186 ; C, so rT = 2.5 # 186 ; C. The figure of mole NaOH is 0.50 * .100 = 0.050 mol. Reaction 3 ) In the 3rd reaction I used 200ml 0. We will write a custom essay sample on Hess or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 25M acetic acid with a temperature of 22.5 # 186 ; C, that I added to 2.00g NaOH. The temperature after the reaction was 27?C, so rT = 4.5?C. And the number of mole NaOH in the reaction was 2.00 / 40 = 0.05 mol. The same amount NaOH has been used in all three reactions, and the same amount of liquid also, 200ml. In reaction two and three is also the amount acetic acid the same.I can now calculate the enthalpy changes in each case: H = c m T, and since the same mass has been used, and since I can use the same c in all three cases H = 0.84 T (c = 4.2, m = 0.200g) rH1 = 1.596 rH2 = 2.1 rH3 = 3.78 According to Hess’ Law you should be able to calculate the enthalpy change for a reaction which is the sum of two (or more) reactions with known enthalpy change, so:NaOH(s) a NaOH(aq) (1) NaOH(aq) + HCl a NaCl + H2O (2) NaOH(s) + HCl a NaCl + H2O (3) (3) – (2) = (1) and we can also see that rH3 – rH2 † rH1 Other results in class: GroupH1H2H3H3-H2 11.262.13.361.26 21.672.33.271.47 36.821.898.46.51 41.262.944.21.26 51.602.13.781.68 61.5962.13.363.36 72 .52.14.22.1(The results of group 3 was probably because they isolated more.)