IBM’s artificially intelligent computer system Watson made...

IBM’s artificially intelligent computer system Watson made international news when it was able to defeat Jeopardy champions Brad Runner and Ken Jennings in February 2011. The game show is known for its tricky questions and nuances, and this presented a unique opportunity for IBM researchers to demonstrate the state of the art in computing technology. Though a computer winning a television game show hardly seems like an event for the history books, it was a monumental achievement in the field of artificial intelligence (AI). IBM touts the main features of Watson to be its ability to understand natural language, its hypothesis generation process, and its dynamic learning capacity. It was with these capabilities that Watson was able to be†¦show more content†¦The technological requirements for achieving AI at the level of the human mind may be on the near horizon; they may also have already been surpassed. But AI is certainly more than a novelty – research in AI is not just for the sake of creating human -like automatons. There are many potential applications of AI that could revolutionize how human beings interact with computers. So much of how people live their lives has changed since the commercialization of the computer. Every man, woman, and child seems to have a smart phone these days, and there isnt a job out there that doesnt require some proficiency in computer use. Imagine then, the impact of AI on society and the economic landscape. Not only would computers process data extremely fast, but they would possess the same intelligence as human beings. One application in particular is poised to have an enormous effect on one of the biggest industries in the United States and abroad: health care. The same technology that Watson used to win Jeopardy can be used to process all kinds of unstructured information. Medical diagnostics are based on research, records, and personal e xperience. AI could be used to scan through this information with incredible speed and accuracy, resulting in well-founded diagnoses without ever entering the doctors office. This is just one of the ways that AI may change how things are done in the modern world. But how close are we?Show MoreRelatedStephen P. Robbins Timothy A. Judge (2011) Organizational Behaviour 15th Edition New Jersey: Prentice Hall393164 Words   |  1573 PagesOrganizational Behavior This page intentionally left blank Organizational Behavior EDITION 15 Stephen P. Robbins —San Diego State University Timothy A. Judge —University of Notre Dame i3iEi35Bj! Boston Columbus Indianapolis New York San Francisco Upper Saddle River Amsterdam Cape Town Dubai London Madrid Milan Munich Paris Montreal Toronto Delhi Mexico City Sao Paulo Sydney Hong Kong Seoul Singapore Taipei Tokyo Editorial Director: Sally Yagan Director of Editorial Services:Read MoreCase Study148348 Words   |  594 Pagesin this publication to be reproduced for OHP transparencies and student handouts, without express permission of the Publishers, for educational purposes only. In all other cases, no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without either the prior written permission of the Publishers or a licence permitting restricted copying in the United Kingdom issued by the

Customer Complaints At The Hospitality Industry - 1855 Words

Abstract This paper delves into the realm of customer complaints in the Hospitality Industry. Issues that relate to customer complaints in general, complaining as a process, the impact of customer complaints, the most common complaints in the Hospitality Industry, hotel brands with the highest rate of complaints, and handling guest complaints are discussed. By examining the use of the ‘LEARN Model’ to settle guest complaints by using the 5 elements of Listening, Empathy, Apology, Reaction and Notification. Themes explored include the value of complaining, customer satisfaction, widespread industry complaints, and tools and methods of resolution. Conclusions are presented as to the value of the discussed techniques and procedures in†¦show more content†¦Barlow and Mà ¸ller claim that complaints are not problems to be avoided but gifts to be welcomed. They also write that complaints are important for several reasons, including: †¢ You don’t know how to improve your product or service if you don’t know what’s wrong. †¢ Customer complaints can give you ideas for new products and services. †¢ Complaints give you valuable information about what’s important to people and what they’re willing to spend money on. †¢ Complaints also tell you that the customer still wants to do business with you —Most customers don’t complain — they just take their business elsewhere, because they’ve given up hope of getting what they need from you. Complaining as a Process: Landon (1980) also argues that it is extremely useful to study the complaining process and that companies can benefit greatly from the process of endeavoring to understand the causes, types, motives, and style of consumer complaining. The author explains that the complaint process involves the consumer s evaluation of dissatisfaction and the choice to make the dissatisfaction known. The interaction between the consumer and the responsible party represents a process of confrontation and negotiation. Impact of Customer Complaints: General knowledge is that customers are more perceptive to losses than gains which means that worse-than-expected service is more damaging than better-than-expected service is beneficial (Rust et al. 1999). As asserted byShow MoreRelatedThe Impact Of Contingent Compensation On Employee Performance Essay1251 Words   |  6 PagesThe effect of contingent compensation on employee performance in hospitality industry Introduction Compensation is regarded as one of the most persistently motivating ways to incentive employees (Torres Adler, 2012). So, it is important for a company to choose a reasonable compensation system which can not only increase the revenue but also can motivate the employees to do the better job (Johnson, Friend Agrawal, 2016). Many companies will consider carefully about designing the compensationRead MoreHospitality Industry And Its Lack Of Research On Crm Applications1434 Words   |  6 Pagesand leisure; 25%-off to Wild Wadi Waterpak; club executive lounge access and Burj Al Arab Jumeirah access (Jumeirah, 2015). According to Mohammed and Rashid (2012), hospitality industry are still marked to have lack of research on CRM applications. Hence, hospitality industry are slow in adapting the CRM implementation. However, industry leader such as Burj Al Arab already adopting them very well. One of the initiatives that they implement is using the Dynamic CRM 4.0 by Microsoft Consulting ServiceRead MoreThe Relationship Between Hospitality and Tourism Essay1647 Words   |  7 Pages1).The relationship between Hospitality and Tourism: Tourism and hospitality go hand in hand, the hospitality industry offer services like accommodation, transportation, food and beverage, recreation and leisure. 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If customers are not happy, they will not stay atRead MoreSample Resume : Restaurant Coffee Ville Essay1455 Words   |  6 PagesContents 1.About Restaurant Coffe Ville ..............................................................................................................1 1.1 Complaints of the Customer 1 1.2 How we react to customer complaints? 1 1.3 Telephone Courtesy .......................................... 2 1.4 Dress Code.................................................................................................................................... 2 2.Business Plan........................................Read MoreCase Study : Restaurant Cafe Ville Essay1391 Words   |  6 Pagesto its repeat customers and with the patronage of regular customers. The main aim is to provide exceptional services to our customers which are our highest priority. It offers job opportunities to many people who are looking to establish their career in the hospitality industry. It also takes care of its customers by providing them fresh coffee and other 1.1 Complaints of the Customer No one likes to receive complaints and when you are in the business that depends on the customers then it is hardRead MoreThe Experience Economy : A Theater And Every Business1552 Words   |  7 Pagesthat the client appreciates indefinitely. It is an experience that incorporates the greater part of the five senses, and it cannot be experienced anywhere else (Pine Gilmore 1999). This economy is unique. It is built on the perception that the customer is the dynamic participant in the search of experiences that will personally amaze and engage them. (Schmitt, 1999). For a business to be successful, goods alone are not enough (B J Pine II J H Gilmore 1999). Consumers are tired of standardizedRead MoreCustomer Service1186 Words   |  5 PagesIt is no secret that some companies aim to look after their customers well, ensuring that the customer is at the heart of their business and everything they do. In marketing terms this is called being customer focused. It is important to realise that customers can take their business anywhere they want to and if they are not satisfied they will take their business elsewhere. Therefore, it is very important to understand who our customers are, their expectations of the service they experience andRead MoreCustomer Contribution to Improving Service Quality in the Hospitality Industry5193 Words   |  21 Pagesdragoscv@gm ail.com Abstract The actors on the today business stage have no more well-defined roles with clear and rigid borders between them. Hospitality industry in particular is a good example how it has been blurred the roles that customers play in dealing with service providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol function. This involves a series of activities to be achieved by them: (1) on-the-spot quality controlRead MoreA Study On The Berkeley Hotel1677 Words   |  7 Pagesestablishing and maintain excellent relationships with customers, employees, suppliers and stakeholders. This case study will focus on the Berkeley Hotel, based in London, and investigate how the relationships within its workforce can affect customer experience and satisfaction. Specifically, this paper will evaluate how corporate advantages, such as streamline vision and mission, customer relationship management, strong team working and custom er loyalty can be fundamental in order to achieve company’s

Hess free essay sample

# 8217 ; Law Essay, Research Paper Hess # 8217 ; Law: Work to be done: Find enthalpy alteration by mensurating temperature alteration of a reaction. Chemicals and setup: Thermometer Scale Isolator NaOH, solid NaOH, 0.50M solution Acetic acid, 0.50M and 0.25M Lab: Reaction 1 ) The temperature of 200ml H2O that I poured into the isolator was 23.0 # 186 ; C. To that I added 1.97g solid NaOH and allow the reaction take topographic point. After a piece I measured the temperature to 24.9 # 186 ; C # 224 ; rT = 1.9 # 186 ; C. The figure of mole NaOH is 1.97 / 40 = 0.049 mol. Reaction 2 ) In this experiment I used 100ml 0.50M acetic acid, and to that I added 100ml 0.50M liquid NaOH. The temperature of the acetic acid was 23 # 186 ; C and the temperature of the NaOH was 22 # 186 ; C. So the norm, and the figure I use will be 22.5 # 186 ; C. After the reaction the temperature of the solution was 25 # 186 ; C, so rT = 2.5 # 186 ; C. The figure of mole NaOH is 0.50 * .100 = 0.050 mol. Reaction 3 ) In the 3rd reaction I used 200ml 0. We will write a custom essay sample on Hess or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page 25M acetic acid with a temperature of 22.5 # 186 ; C, that I added to 2.00g NaOH. The temperature after the reaction was 27?C, so rT = 4.5?C. And the number of mole NaOH in the reaction was 2.00 / 40 = 0.05 mol. The same amount NaOH has been used in all three reactions, and the same amount of liquid also, 200ml. In reaction two and three is also the amount acetic acid the same.I can now calculate the enthalpy changes in each case: H = c m T, and since the same mass has been used, and since I can use the same c in all three cases H = 0.84 T (c = 4.2, m = 0.200g) rH1 = 1.596 rH2 = 2.1 rH3 = 3.78 According to Hess’ Law you should be able to calculate the enthalpy change for a reaction which is the sum of two (or more) reactions with known enthalpy change, so:NaOH(s) a NaOH(aq) (1) NaOH(aq) + HCl a NaCl + H2O (2) NaOH(s) + HCl a NaCl + H2O (3) (3) – (2) = (1) and we can also see that rH3 – rH2 † rH1 Other results in class: GroupH1H2H3H3-H2 11.262.13.361.26 21.672.33.271.47 36.821.898.46.51 41.262.944.21.26 51.602.13.781.68 61.5962.13.363.36 72 .52.14.22.1(The results of group 3 was probably because they isolated more.)